Help
Support
Get in touch
Everything — help, privacy requests, safety reports — goes to one address, and it is read by the person who built the app: hello@walkdeeznust.com.
It helps to say which of these it is in the subject line: Help, Privacy, Safety, or Delete my account.
If you are in immediate danger, contact emergency services first. In Pakistan that is 15 for police and 1122 for rescue. On campus, NUST security is the fastest route. We are not an emergency service and cannot respond in real time.
Reporting a walker
After a walk, the rating screen has a Felt unsafe tag. Applying it flags that walk for review immediately and excludes it from both people's scores. You can add a private comment there — the person you walked with never sees it.
You can also email hello@walkdeeznust.com with the subject Safety. Tell us the person's display name and roughly when the walk was, and what happened. We will reply.
You never have to explain yourself to end a walk. Say you need to go and go — the app does not ask why, and neither will we.
Common problems
I can't sign in
walkdeeznust only admits Google accounts on a NUST email domain. If you sign in with a personal Gmail or another university's address, the app will stop you at the door. Sign out of the wrong Google account and try again with your NUST one. If your NUST address is being rejected, email us — your department's domain may not be on our list yet.
Nobody is on the map
You only see people who are marked free right now, and they only see you if you are. It is thinnest late at night, during exams and over holidays. Check that you have turned availability on and that location permission is granted — the app never looks for anyone in the background.
Location isn't working
On iOS: Settings → Privacy & Security → Location Services → walkdeeznust → While Using the App. On Android: Settings → Apps → walkdeeznust → Permissions → Location → Allow only while using the app. The app never asks for more than that, and cannot work without it.
I disappeared from the map
If your position hasn't updated for five minutes you drop off everyone else's map automatically. Backgrounding the app, locking your phone or losing signal all do this. Reopen the app and you will come back.
I want a copy of my data
Email us from the address on your account with the subject Privacy and we will send you what we hold. The privacy policy lists your full rights.
I want to delete my account
Follow the steps on the account deletion page. It also lists exactly what is deleted and the little that is briefly kept.